Slinger Bag Returns Policy
Any Slinger Bag Product you wish to return must be in new and unused condition with all packaging in tack as per the original shipment for the relevant item.
We are only able to process e-commerce returns for Slinger Bag Products that were purchased on www.slingerbag.com. If you purchased a product from an authorized dealer, you may inquire about returning it by contacting the dealer directly.
Please note that if you are making a claim under Slinger Bag’s warranty, please follow the instructions found at WARRANTY. Please note that Slinger Bag’s Warranty does not cover ordinary wear and tear resulting from your use of Slinger Bag Products or damage caused by improper use or accidents. It also does not cover the Lithium Battery life or any type of tennis ball.
We do not offer any refunds for shipping or delivery charges that you may have paid to receive your Slinger Bag Product.
Returns will be charged additional restocking fees as follows: Launchers: $100 in the Americas. Oscillators: $20 in the Americas. Tennis Balls per case: $20 in the Americas. This return fee will be deducted from the amount to be issued to you as a refund. For any returns outside of the Americas please contact your local country distributor. The cost for returns in other market locations may vary.
If your Slinger Product is returned in damaged condition, with missing parts, missing packaging materials, or otherwise has signs of abuse or use, Slinger Bag reserves the right to refuse a refund or to charge additional restocking fees, at Slinger Bag’s sole discretion.
Slinger Bag does not accept any returns without the appropriate Return Authorization Number (RAN). The RAN may be obtained by contacting us at www.slingerbag.com/contact.
To initiate a return, please contact us at www.slingerbag.com/contact and follow the instructions on this page of our website.
Shipping Your Slinger Bag Products
All returns must be shipped in the original shipping carton and using the original packaging. If not possible, and only with the agreement of Slinger Bag, then suitable, appropriate packaging must be used to avoid any additional damage during the return shipping process.
Slinger Bag is not responsible for packages lost in transit without proof of tracking.
Refunds will be credited back to the original payment method only.
Once a RAN has been issued you will need to arrange shipment with an industry recognised courier. Return shipments are the responsibility of the sender and should always be made with appropriate tracking included. We will process your return within 3-5 days of receipt. Any refund to be issued in connection with your return will be made within 10-15 days of processing your return.
Slinger Bag does not offer any form of product exchanges.